Business Process Management

Business Process Management (BPM) is a continuous effort to improve an organization’s processes and make them more efficient, effective, and adaptive to change. It helps organizations stay competitive, respond quickly to market changes, and achieve their goals.

BPM is a critical component of a successful business strategy, enabling organizations to optimize their processes and achieve their goals in a rapidly changing business environment. Some of the key strategic issues that BPM addresses are:

  • Improved Operational Efficiency
  • Enhanced Customer Experience
  • Increased Competitiveness
  • Better Risk Management
  • Better Decision-Making

Stratsmith helps organizations improve their business processes and workflows. We bring expertise in process analysis, design, implementation, and management to help organizations optimize their processes and achieve their business goals. We typically perform the following tasks:

Process Analysis

We analyze an organization's current processes to identify areas for improvement and make recommendations for optimization.

Process Design

We work with organizations to design and implement new, more efficient processes that align with their business goals.

Process Improvement

We help organizations implement changes to their processes to make them more efficient, effective, and adaptive to change.

Technology Implementation

We also assist organizations with the selection and implementation of technology tools, such as process automation software, to support their process improvement efforts.

Monitoring and Evaluation

We monitor the progress of process improvement efforts and evaluate their effectiveness, making recommendations for further improvements as needed.

Training and Education

We provide training and education to help organizations understand the benefits of BPM and how to effectively implement it in their own processes.

Each organization may choose to adopt the BPM methodology that best meets its specific needs, goals, and objectives. Some of the frequently used BPM methodologies are:

RAPID Improvement

RAPID is a process improvement methodology that focuses on delivering rapid results and sustainable improvements in a short amount of time. The acronym RAPID stands for:

  • Recommendations: Identifying and making recommendations for process improvements.
  • Action: Taking action to implement the recommendations and improve the process.
  • Performance: Measuring performance to determine the effectiveness of the improvements.
  • Improvements: Continuously making further improvements based on the results of the performance measurement.
  • Development: Developing and sustaining the improved processes to ensure long-term success.

Lean Process Improvement

Lean process improvement is a methodology based on the principles of Lean manufacturing and Lean management, which originated in the automotive industry. The goal of Lean process improvement is to eliminate waste and streamline processes to achieve faster cycle times, lower costs, and improved customer satisfaction.

The key elements of Lean process improvement include:

  • Identifying Value: Understanding the customer’s needs and defining what is valuable to them.
  • Mapping the Value Stream: Mapping the flow of activities in a process to identify areas for improvement.
  • Creating Flow: Ensuring a smooth and continuous flow of work, eliminating interruptions and delays.
  • Establishing Pull: Implementing systems to ensure that work is only started when it is needed.
  • Pursuing Perfection: Continuously seeking ways to improve processes and eliminate waste.

Lean process improvement is a data-driven and iterative approach to process improvement that focuses on delivering rapid results and sustainable improvements in a short amount of time. It is well-suited to organizations that are looking to improve processes quickly and are looking for a results-driven methodology that can deliver long-term benefits.

Six Sigma

Six Sigma is a data-driven and customer-focused methodology for process improvement. It is based on the principles of Lean and Total Quality Management and is designed to help organizations eliminate defects and achieve near-perfect quality in their processes.

Six Sigma quality is reached when long-term defect levels are lower than 3.4 per million opportunities (DPMO- Defects Per Million Opportunities).

Accordingly, it operates on the belief that all processes can be defined, measured, analysed, improved, and controlled using the Six Sigma methodology to produce repeatable and predictable results. Each project has a set of steps that it follows and has expertised value targets, including:

  • Reducing process cycle time

  • Increasing customer satisfaction

  • Reducing costs

  • Increasing profits

Six Sigma is a structured and systematic approach to process improvement that emphasizes data-driven decision making and continuous improvement. It is well-suited to organizations that are focused on delivering high quality products and services and are looking for a results-driven methodology that can deliver long-term benefits.

Lean Six Sigma

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Lean Six Sigma combines the principles of Lean and Six Sigma to create a comprehensive approach to process improvement. Lean Six Sigma incorporates Lean’s focus on streamlining processes and reducing waste with Six Sigma’s data-driven approach to reducing defects. The goal of Lean Six Sigma is to create a process that is both efficient and effective, with minimal defects.

Lean Six Sigma’s DMAIC phases stand for Define, Measure, Analyze, Improve, and Control. These methodologies are used to finding and fixing process issues with known symptoms but unidentified root causes.

The steps of the DMAIC process are as follows:

  • Define: Identify the problem or opportunity for improvement and define its scope. This step involves defining the problem, its impact, and the goals of the improvement project.
  • Measure: Collect data to quantify the problem and establish a baseline for the current performance of the process. This step involves identifying the key process metrics, defining data collection methods, and collecting data.
  • Analyze: Analyze the data to determine the root cause of the problem and identify potential solutions. This step involves using statistical analysis and process mapping techniques to understand the cause-and-effect relationships in the process.
  • Improve: Develop and implement solutions to improve the process and reduce defects. This step involves selecting and testing the most effective solution and making changes to the process.
  • Control: Establish a control plan to ensure that the improvements are sustained over time. This step involves monitoring the process performance and making any necessary adjustments to keep it running smoothly.


Total Quality Management (TQM)

Total Quality Management (TQM) is a management approach that seeks to optimize the quality of an organization’s products and services by involving all employees in a continuous improvement process. It is a customer-focused strategy that seeks to meet or exceed customer expectations by improving the organization’s processes and systems.

TQM is often implemented through the use of various tools and techniques, such as process maps, flow charts, control charts, and statistical process control. It can be applied to any type of organization, regardless of size or industry, and can result in significant improvements in quality, productivity, and customer satisfaction.

Business Process Reengineering (BPR)

Business Process Reengineering (BPR) is a management strategy that seeks to improve the efficiency and effectiveness of an organization’s processes by fundamentally rethinking and redesigning them. BPR is often used to address outdated or inefficient processes, or to achieve significant performance improvements in areas such as cost, quality, and customer satisfaction.

BPR can result in significant benefits for organizations, including increased efficiency, improved quality, enhanced customer satisfaction, and reduced costs.

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