Business Process Outsourcing (BPO) Consulting & Services

BPO Consulting & Services

Outsourcing is not a one-size-fits-all solution. It's important to find the right partner who can deliver the results you need.

Other Services

Outsourcing is not a one-size-fits-all solution. It's important to find the right partner who can deliver the results you need.

Stratsmith offers both Business Process Outsourcing (BPO) consulting and Business Process Outsourcing (BPO) services and provides a comprehensive solution to clients, from identifying the best processes to outsource to delivering the outsourced services. By offering both consulting and services, Stratsmith provides a seamless outsourcing experience for clients and help them achieve their business objectives.

BPO Consulting

We assess the organization’s operations and needs, develop a customized outsourcing strategy, identify and evaluate potential service providers, help in negotiating contracts and agreements, and manage the transition from in-house operations to outsourcing. Our focus is to help organizations navigate the challenges associated with outsourcing, such as ensuring quality, managing risks, and maintaining control over the outsourced processes.

Our BPO consulting services includes:

Assessment and Analysis

Assessment and analysis of the company's existing business processes to identify areas that can be outsourced for improved efficiency and cost savings.

Assistance with Vendor Selection

Assistance with vendor selection and contract negotiations to ensure that the company is getting the best possible service and value for their money.

Developing Strategy

Development of a comprehensive outsourcing strategy that aligns with the company's goals and objectives.

Implementation and Management

Implementation and management of outsourced processes to ensure that they are meeting the company's needs and expectations.

Monitoring and Evaluation

Ongoing monitoring and evaluation of outsourced processes to identify areas for improvement and ensure that the company is realizing the full benefits of outsourcing.

BPO consulting services can help companies make informed decisions about outsourcing, maximize the benefits of outsourcing, and minimize the risks and challenges associated with outsourcing.

BPO Services

Stratsmith also offers the actual delivery of outsourced business processes to clients. Our BPO services typically include the hiring and training of personnel, provision of technology and infrastructure, and ongoing management of the delivery of outsourced services.

By outsourcing business processes to Startsmith, companies can focus on their core competencies and achieve significant cost savings, improved quality, and increased efficiency.

The BPO activities for which we offer consulting and services are:

Back Office BPO

This type of outsourcing involves non-core functions such as accounting, payroll, and data entry.

Front Office BPO

This type of outsourcing involves customer-facing functions such as customer service, technical support, and sales.

ITO (Information Technology Outsourcing)

This type of outsourcing involves the transfer of technology-related functions such as software development, database management, and network management.

KPO (Knowledge Process Outsourcing)

This type of outsourcing involves the transfer of higher-level, knowledge-based functions such as research, analytics, and strategic planning.

Human Resources Outsourcing

This involves outsourcing activities related to HR management, such as payroll processing, employee benefits administration, and talent management.

Information Technology

This involves outsourcing activities related to technology support, such as software development, network management, and database administration.

As a BPO consultant as well as a partner Stratsmith identifies area of improvement and focuses on offering values. Some of the major areas are:

Service Level Agreement (SLA) & Compliance

To ensure SLA compliance, Stratsmith regularly monitors the services and measures their performance against the metrics outlined in the SLA. Additionally, regular reporting to the customer about SLA compliance is done to improve the transparency.

Customer Satisfaction (CSAT)

The goal Stratsmith in terms oof CSAT is to help organizations improve their customer satisfaction levels, which can lead to increased customer loyalty, higher sales, and a better reputation in the market.

First Time Resolution (FTR)

The goal of Stratsmith is to help companies improve their customer satisfaction levels and reduce operational costs by increasing FTR rates. By resolving customer issues on the first interaction, companies can reduce the need for follow-up calls or interactions, which can result in cost savings and higher customer satisfaction.

Process Efficiency

Stratsmith looks to help companies operate more effectively, reduce operational costs, and improve overall business performance. By optimizing processes, companies can increase productivity, reduce waste, and improve customer satisfaction.

Cost Per Transaction

This is a valuable service for companies that want to improve their profitability and enhance business performance. By working with Stratsmith companies can gain insights and guidance on how to optimize their transaction processes, reduce costs, and ultimately improve their bottom line.

Attendance and Availability

Stratsmith works with a goal to improve employee productivity and reduce the costs associated with absenteeism and low availability. By improving attendance and availability, BPO companies can offer more reliable and efficient services to their clients, which can result in increased customer satisfaction and improved business performance.

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